Working at Fairdene Lodge

The provider had a proactive and positive culture of safety... Incidents were investigated thoroughly and used to inform changes... Staff managed medicines well and involved people in planning any changes to their care.”

Without exception, all staff spoke highly of the management team, and all said it was an amazing place to work. Staff felt like part of a family and spoke highly of what the home did to make them feel valued and involved.”

There was enough staff to support people to remain safe... The management team had a strong focus on ensuring staff well-being was a priority therefor staff retention was great, and the continuity of care being provided was excellent.”

Staff were given extensive opportunities to progress and grow in their roles and some staff had completed National Vocational Qualifications (NVQ) level 4 and 5... specialist behaviour training and staff were extremely confident.”

The home had exceptionally inclusive leaders at all levels who understood the context in which they delivered care... Staff told us: “I can go to the managers any time that I want. They listen to me and take me seriously.”

The home had recently employed a dementia specialist who was implementing new ways... activities were tailored to each individual and monitored for stimulation and engagement. Staff had specific training for this... pool activity level (PAL) which is an assessment tool.”