Last updated: 10 February 2026
"Strong safety practices and supportive management where staff feel valued through supervisions, but basic activities without a dedicated coordinator hold it back."
Per 2022 inspection: Assured on all IPC measures including visitor checks, staff testing, PPE use, outbreak management, premises hygiene; per 2020: medicines and risks managed safely.
Per 2020 comprehensive inspection: Staff received one-to-one and group supervision, one said '[registered manager] is really easy to talk to'; regular staff meetings.
Per 2022 inspection: The service had enough staff, absences covered by existing staff, contingency plan with employment agency.
Per 2020 comprehensive inspection: All staff completed required training including medicines, safeguarding, moving and handling; inductions and supervision provided.
Per 2020 comprehensive inspection: Registered manager had an 'open door' policy, staff could talk anytime, people and relatives spoke positively about management.
Per 2020 comprehensive inspection: People supported with activities like playing games, going to barbers, college, holidays; activities book and weekly calendars used.
The job involves some basic activities like games and trips to the barbers, but no dedicated coordinator or specialist programmes to make it more varied.
Per 2020 comprehensive inspection: People were supported to take part in activities... playing games... going to the barbers... photos of people going on holiday
Staffing levels are adequate, but there's a backup plan using agency staff for emergencies.
Per 2022 inspection: Staff absences were covered by existing staff, but the registered manager had a contingency plan in place with an employment agency
Only standard training covers the basics like safeguarding and moving people, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: All staff had completed their required training. This included training in medicines administration, safeguarding and moving and handling as well as other topics.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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