Last updated: 10 February 2026
"Strong safety practices, excellent training and positive staff culture, although survey feedback was not always fully analyzed or shared."
2022: Assured on all infection prevention including PPE use, testing, audits, vaccinations, clean premises; per 2017 robust risk assessments, safeguarding knowledge, medicines management, incident analysis.
Per 2017 comprehensive inspection: Staff were proud to work there, called the standard of care fantastic, displayed positive relationships and teamwork.
Per 2017 comprehensive inspection: High staffing levels ensured safety and all shifts covered, including agency nursing at night from the same known agency; 2022 provider had measures for COVID-related staff pressures.
Per 2017 comprehensive inspection: Staff received appropriate training including person-centred care and mental capacity, regular supervision, detailed induction, and described training as excellent; 2022 all staff completed IPC and PPE training.
Per 2017 comprehensive inspection: Staff described the manager as approachable, said the home was well managed, and one called it the best home they had worked in.
Per 2017 comprehensive inspection: Activity coordinator ran varied programme including shopping trips, days out, art and crafts, theatre visits, pantomime, with plans for more like quizzes and gardening.
The manager is approachable but feedback from surveys was not always fully analyzed or shared with staff and residents.
there was no analysis of the survey and learning points were not recorded. It was also unclear how the results were shared with everyone.
Agency nurses cover some night shifts, even if from the same agency and known to residents.
staffing rotas evidenced all shifts were covered including the use of agency nursing staff at night but these were from the same agency and known to people in the service.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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