Last updated: 9 February 2026
"Sufficient staffing and supportive management, but safety risks and staff training gaps hold it back."
People were not safe from the risk of harm as risk management measures in place were not always effective or followed by staff.
Staff told us the management team were approachable, open, fair and supportive.
Staffing levels were sufficient to meet people's needs.
Staff supporting people were not always trained and behaviour care plans were not sufficiently detailed.
The management team were new to the service and the provider acknowledged there was work to be done in the service relating to a review of documents and quality assurance procedures.
We saw evidence of person-centred activities in the service.
Risks like smoking and behaviours are not always managed well by staff, and medicines are not always given safely.
People were not safe from the risk of harm as risk management measures in place were not always effective or followed by staff. Peoples medicines administration was not always in line with best practice.
Managers are new and do not always spot issues with risks or quality checks.
The management team were not always aware of peoples needs and existing risk mitigation in place. Procedures in place to monitor quality and performance were not always effective.
Staff training has gaps, especially for handling behaviours that challenge.
Staff supporting people were not always trained and behaviour care plans were not sufficiently detailed.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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