Working at Evington Home - Pilgrims' Friend Society

Systems were in place to question accidents and incidents to learn from them and mitigate the risk of any repeat incidents. The registered managers and the provider analysed these to address areas identified for further improvement.

All staff said they received good training and support to do their jobs. The staff were confident if they raised any concerns that appropriate action would be taken to investigate them.

The staff rotas showed there was enough staff with varying skills available to provide care and support for people as required. Staff retention was good as many staff had worked at the service for several years.

Staff had the training they needed to provide effective care. This included induction training, followed by a period of shadowing more experienced staff. Records showed all staff completed a range of training courses including health and safety, moving and handling, and safeguarding.

People knew who the registered managers were, they said they were approachable, and the home was well managed. Staff also felt the registered managers were approachable and supportive.