Last updated: 9 February 2026
"Strong safety and good training with a positive culture of caring staff, but the manager's departure and limited activities need attention."
People felt safe with staff... Staff understood how to protect people from the risk of harm... Risk assessments reduced risk for people. Medicines audits were undertaken regularly.
People and staff spoke positively about the management and leadership of the service. They said staff were very friendly and caring, and they had built good relationships with them.
There were enough staff to meet people's needs.
Staff undertook induction and specialist training which provided knowledge and skills to do their job well and effectively meet people's needs.
In a pre-planned move, the registered manager had left their position by day two of the inspection. Systems and processes were in place... though this had not always shown what action had been taken to identified issues.
There were activities for people. These included games, walks, watching films, music and books... visiting café's and shopping. There were comments by staff and in residents meetings and surveys that more activities were needed.
The manager left during the inspection, and they do not always follow up on issues found in quality checks and staff surveys.
In a pre-planned move, the registered manager had left their position by day two of the inspection... actions identified were not always evidenced as being carried out.
Only basic activities like games, walks, and trips to cafes, and residents and staff say more are needed.
There were activities for people. These included games, walks, watching films, music and books... visiting café's and shopping. There were comments by staff and in residents meetings and surveys that more activities were needed.
Staffing is adequate but nothing special, with recruitment checks that still need to be made stronger.
There were enough staff to meet people's needs. Staff went through a recruitment process... though this needed to be made more robust.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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