Working at EVHM LLP - 19 Alexandra Road

People were protected from the risk of abuse. Staff understood safeguarding. Risks such as diabetes and choking well managed with SALT guidance followed. Medicines managed safely with regular audits. Mental capacity assessments detailed and person-centred with least restrictive options.

Staff spoke about people and their achievements proudly. Staff told us the provider instilled a culture of person-centred care. One told us, 'I completely advocate to anyone to come work here. It's the best place I've worked. It's small friendly family place.'

There were enough staff to support people to keep safe and to do what they wanted to. A staff member worked at the home at all times. The registered manager arranged for additional staff when people wanted to go out or had appointments to attend. People were involved in staff recruitment.

The registered manager was fully involved in people's support and knew people well. People were comfortable around the registered manager and enjoyed spending time with them. Staff were also positive about the support they received from the management team.

People could take part in activities and pursue interests that were tailored to them including drumming in a band, football with awards won, gigs with 'gig buddies', independent hotel stay via 'Stay up Late', charity shop work, trustee for 'Stay up Late' and board member for 'Involvement Matters'.