Working at EVHM LLP - 1 Johnson Close

People were safe. Staff knew risks to them well... Risk assessments were detailed... People received their medicines safely from staff that were trained and competent... The registered manager had good oversight of accidents and incidents and analysed these to learn lessons.

Staff felt encouraged and supported... A team working ethic was promoted... Staff told us they worked closely as a team and felt, 'More like a family.'

There were enough staff to meet people's needs... We very rarely have to use agency staff. To cover any vacancies or absences, staff from other homes owned by the provider sometimes supported people. This meant that they knew people, their support needs and preferences well.

Staff all received robust training, which included areas required to meet people's specific health and social needs... Staff had received more specialised training to meet specific needs of people, for example in diabetes and epilepsy... positive behaviour support, effective communication and Makaton.

Everyone we spoke was complimentary about the registered manager and felt the service was well-led. Staff felt encouraged and supported in their roles with regular supervision and team meetings.

Additional staff had been employed to provide activities... people loved animals and volunteered at a local animal sanctuary... loved to dance and attended a specialist dance class... visited florists to make their own bouquets... local museum... 'topic of the month'.