Last updated: 10 February 2026
"Staff feel valued like family with approachable management and enough staffing, but activities rely on staff without a dedicated coordinator and training lacks clear career paths."
2021 targeted inspection: Assured provider preventing infections, using PPE effectively, testing, clean environment; 2018: detailed monthly risk assessments, safe medicines.
Per 2018 comprehensive inspection: Staff said 'great place to work', treat person like family, constant discussions to improve, willing to whistle-blow.
Per 2018 comprehensive inspection: 'There are always enough staff... 2:1 staff ratio'; consistent staff team who the person trusts, safe recruitment.
Per 2018 comprehensive inspection: Effective induction, ongoing training staff can request, supervisions every 4-6 weeks, annual appraisals, TEACCH programme.
Per 2018 comprehensive inspection: Staff described the registered manager as approachable, positive, with openness and visibility, and ideas listened to in team meetings.
Per 2018 comprehensive inspection: Varied staff-led activities including rock school, drumming lessons, pubs, fruit picking, museums, safari parks, theme parks.
No dedicated activities coordinator or specialist programmes, so the role relies on staff organising basic outings and lessons.
We saw an activity folder in place, with pictures of places visited like museums, safari parks, railways, theme parks. Per 2018 comprehensive inspection.
Training is good with regular supervisions and some specialist methods, but no funded qualifications or clear career paths mentioned.
Staff told us that supervisions occurred every four – six weeks and that they also received an annual appraisal... The training is really good and we can request additional training. Per 2018 comprehensive inspection.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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