Last updated: 9 February 2026
"Staff praised the supportive manager and felt well-staffed with good training, but poor risk records for diabetes and tube feeding plus unsafe storage held it back."
Insufficient records to support management of risks around diabetes and PEG... handwritten amendments to the MARs had not always been signed by a second member of staff... Thickeners were not stored appropriately.
Staff were supported through individual and team meetings and told us they worked well as a team. The provider acknowledged staff for their commitment to providing high quality care.
There were enough clinical and care staff with the appropriate skills, knowledge and experience to meet people's needs... Staff told us there were always enough staff on duty.
Staff were given the right guidance and knowledge to support people. They received relevant, ongoing training for their roles and the provider monitored this... Some staff had completed national vocational qualifications.
Staff spoke highly of the registered manager and their leadership. One described the registered manager as, 'Nice, professional and very supportive.'
People were offered opportunities to engage in activities... activities co-ordinator... Residents Forum... themed days such as Movie Monday... reminiscence activities.
Risk records for diabetes and tube feeding missed details, medication changes were not always double checked, and thickener for drinks was stored unsafely.
we found there were insufficient records to support management of risks around diabetes and when people were fed through a tube directly into their stomach (PEG)... handwritten amendments to the MARs had not always been signed by a second member of staff to ensure their accuracy... Thickeners were not stored appropriately.
Staffing levels are enough to meet needs safely, but nothing said about stable teams or avoiding agency workers.
There were enough clinical and care staff with the appropriate skills, knowledge and experience to meet people's needs and provide effective care. Staff told us there were always enough staff on duty.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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