Last updated: 10 February 2026
"Enough staff meet care needs with reduced agency use, but unstable management, training gaps, and few activities hold it back."
Improvements were needed to the system used for oversight of medicines and incidents to ensure timely, appropriate action was taken in response to incidents and events.
We received mixed views from staff about the culture at the home. Some staff told us that numerous changes in the management of the home had impacted staff morale.
People told us there were enough staff available to meet their care needs. The management team told us they had reduced the use of agency staff.
Training records reflected gaps in staff training, including first aid and basic life support.
Staff and partner agencies expressed concerns about the instability of management within the home and felt this impacted people’s care.
Some feedback from relatives reflected a lack of stimulation for some people, particularly those who spent time in their rooms.
Staff training has gaps in mandatory topics like first aid refreshers, so skills might not be fully up to date.
Training records reflected gaps in staff training, including first aid and basic life support.
Not much stimulation or activities for residents, so the job is mostly routine personal care.
Some feedback from relatives reflected a lack of stimulation for some people, particularly those who spent time in their rooms.
Management has been unstable with frequent changes, leading to inconsistent oversight.
Staff and partner agencies expressed concerns about the instability of management within the home and felt this impacted people’s care.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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