Working at Eversfield House
45 Mulgrave Road, Sutton, SM2 6LJ
Operated by Sutton And Cheam Elderly People's Housing Association
24 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff well trained with good teamwork and enough on duty, although no registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
Safety risks to people were now assessed and better managed. Medicines management and administration had been improved and people received their medicine as prescribed
Staff Culture
6/10
✓
Staff worked well together to make sure people’s needs were met. A staff member told us, 'If someone calls in sick then that can have an effect so we make changes to accommodate and there is very good team work here'
Staffing Levels
6/10
✓
There were enough staff to support people with their needs. The home manager reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff on duty at all times
Training & Dev
6/10
✓
Staff received relevant training to meet people’s needs. They were well supported through supervision and appraisal to continuously learn and improve their working practice
Management
2/10
✕
The service did not have a registered manager in post and the provider had not submitted statutory notifications about key events at the service
Programmes
5/10
!
We extended the art class from 1 hour to 2 hours based on what people wanted. We also brought in a therapy service for people and they are here today doing massage and nails
Points to consider
No permanent manager registered with the regulator, even though the current home manager has been in post over a year
The service did not have a registered manager in post. The home manager had been in role for over 12 months
Staffing is adequate but bank staff cover when people call in sick and sometimes staff are in a rush
We can get short staffed when people go off sick but we come together and support each other. One person told us, 'They keep a lookout for me. I’m not sure if they are short staffed but they can be in a rush'
Only basic activities like art class and massage or nails, no full programme or coordinator mentioned
We extended the art class from 1 hour to 2 hours based on what people wanted. We also brought in a therapy service for people and they are here today doing massage and nails
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews