Last updated: 10 February 2026
"Supportive management, family-like culture where staff feel valued, and strong safety practices, although uncertainty over staff retention and only standard training."
2020: Assured service followed safe infection prevention including PPE, testing, social bubbles, outbreak planning; 2018: Staff understood safeguarding, risks routinely assessed, incidents analysed.
Per 2018 comprehensive inspection: Staff member said 'it's like a family. You feel supported by them, supported by management and your colleagues'; staff made to feel valued creating positive culture.
Per 2018 comprehensive inspection: There were sufficient staff present to safely meet people's needs; observed call bell responses no longer than four minutes; staff said 'There are enough of us. We always get enough time'.
Per 2018 comprehensive inspection: Staff had completed the care certificate; mandatory training up to date via e-learning; regular supervision and appraisals provided.
Per 2018 comprehensive inspection: clear leadership at the home and staff told us that they felt supported by management.
Per 2018 comprehensive inspection: Two dedicated activities people; wide range including ponies, Easter egg hunt with local children, cinema trips, exercises, lectures, scrabble, outings.
Staff numbers are enough to answer calls quickly, but no info on staff staying long term or using agency workers.
There were sufficient staff present to safely meet people's needs... no response time was longer than four minutes. Per 2018 comprehensive inspection
Only standard training like mandatory courses, supervisions, and care certificate, no specialist or extra qualifications.
they always make sure our mandatory training is up to date... regular supervision... care certificate. Per 2018 comprehensive inspection
Varied everyday activities like animal visits, trips, and games with coordinators, but no specialist therapeutic programmes.
two activities people... ponies being brought to the home... Easter Egg hunt... cinema trips, exercises, lectures/talks. Per 2018 comprehensive inspection
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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