Last updated: 10 February 2026
"Strong team culture where staff feel valued and supported with consistent staffing, but safety lapses like unlocked medicines and staff wearing jewellery need attention."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff had received safeguarding training and understood their responsibilities. Records showed the registered manager had referred safeguarding incidents appropriately.
The management team supported an open culture and had created a strong team ethos. Staff spoke positively about working at the home and felt well supported. Comments included, “This is a lovely place to work.”
Rotas demonstrated staffing levels were maintained and people were supported by a consistent staff team. One staff member told us, “I can honestly say we always have enough staff. The numbers we have means we get time to spend with the residents.”
Staff felt supported by the provider and spoke about opportunities available for their personal development. One staff member told us, “I really enjoyed my induction, I spent time learning about the home, what I had to do, and I met all the residents.”
Staff understood their roles and responsibilities and told us they felt valued and supported by the management team. One staff member said, “The manager makes you feel valued. They thank you for what you do.”
One staff member told us how they encouraged people to participate in a range of activities such as gentle exercise, quizzes and bingo. “The activity lady always asks what we want to do and is very good at organising interesting stuff for us.”
Managers do not always make sure staff follow safety rules like no jewellery on shift.
effective managerial oversight needed to be consistently maintained to ensure staff followed control measures in place to mitigate identified risks. For example, staff wearing jewellery while on shift.
Medication got left unlocked in a cupboard during the inspection.
Medicines were not always stored safely, as we found a prescribed thickening agent left in an unlocked cupboard. The registered manager took immediate action to ensure this was locked away during our visit.
Activities are regular but basic like quizzes, bingo, and gentle exercise, nothing special or creative.
encouraged people to participate in a range of activities such as gentle exercise, quizzes and bingo.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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