Working at Evergreen Manor Care Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff had received safeguarding training and understood their responsibilities. Records showed the registered manager had referred safeguarding incidents appropriately.

Rotas demonstrated staffing levels were maintained and people were supported by a consistent staff team. One staff member told us, “I can honestly say we always have enough staff. The numbers we have means we get time to spend with the residents.”

Staff felt supported by the provider and spoke about opportunities available for their personal development. One staff member told us, “I really enjoyed my induction, I spent time learning about the home, what I had to do, and I met all the residents.”

Staff understood their roles and responsibilities and told us they felt valued and supported by the management team. One staff member said, “The manager makes you feel valued. They thank you for what you do.”

One staff member told us how they encouraged people to participate in a range of activities such as gentle exercise, quizzes and bingo. “The activity lady always asks what we want to do and is very good at organising interesting stuff for us.”