Last updated: 10 February 2026
"Ample staffing with dedicated support and strong safety including risk management, but only basic activities without variety or coordination."
The provider supported people with their medicines safely. Risks to people, including those relating to their mental health conditions, were well managed... Systems were in place to protect people from the potential risk of abuse.
People, visitors and staff told us the service was well-led and the provider engaged well with them... The provider kept people and staff informed... through regular meetings. People and staff told us they valued these meetings and always felt listened to.
People told us there were enough staff to support people safely... staffing numbers were high and staff were never rushed in their work. Several people had dedicated staff to support them.
Staff received a suitable induction with regular training in a range of topics to help them understand people's needs. Topics included mental health, learning disabilities and autism, positive behaviour support and diabetes. Staff received regular supervision and staff felt supported... with annual appraisal.
A registered manager was in post who understood their role and responsibilities, as did staff. A clear hierarchy was in place and staff felt well supported by the management team.
the service did provide some activities such as individual arts and crafts, professional art therapy, visits to local attractions, barbecues and individual cooking sessions. People told us there was enough to keep them occupied.
Only basic activities like arts and crafts, art therapy, outings, barbecues, and cooking sessions, no dedicated coordinator or innovative programmes to add real variety to the working day.
the service did provide some activities such as individual arts and crafts, professional art therapy, visits to local attractions, barbecues and individual cooking sessions.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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