Last updated: 9 February 2026
"Proud staff culture and strong safety measures, but recent management changes and basic training need time to embed."
Risks to people were assessed and their safety was monitored. Medicines were safely managed by staff with the right training and skills. People were safeguarded from the risk of abuse with clear records of incidents maintained.
Staff were proud of the improvements that had been achieved since the last inspection. One staff member told us; 'I feel like we have all worked so hard to get things better. We are all proud and passionate about what we have achieved.'
Safe recruitment processes were followed and there was the right amount of suitably skilled and qualified staff deployed across the service to safely meet people's needs. People told us there were enough staff to meet their needs.
Per 2019 comprehensive inspection: Staff had completed the provider's mandatory training programme and had regular supervision with their line manager, including an annual appraisal of their skills and abilities.
The change in management of the service had been instrumental in improvements being made but many of the improvements were recently made so evidence that could be reviewed was limited.
Per 2019 comprehensive inspection: People were encouraged to join in a selection of activities available in the home, as well as pursue their own personal interests and hobbies. There were regular opportunities for people to join in activities or trips out including church, football club and cinema.
New manager has driven improvements but they are recent and need time to prove they stick around long-term.
the management of the service had changed since the last inspection and many of the improvements were recently made so evidence that could be reviewed was limited. The focus now needs to be on further embedding and sustaining improvements over a longer period of time
Only standard mandatory training and supervisions, nothing specialist or for career growth.
Per 2019 comprehensive inspection: Staff had completed the provider's mandatory training programme and had regular supervision with their line manager, including an annual appraisal of their skills and abilities.
AI Generated
Last inspected: November 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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