Working at Evergreen House Residential Home
Lichfield Road, Tamworth, B79 7SF
Operated by Evergreen House Care Home Limited
32 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported by visible management with good activities and safety, but incomplete recruitment files and ineffective audits hold it back."
Safety & Risk
6/10
✓
Risks to people's safety were assessed and managed safely... People received their medicine as prescribed and systems used for the management of medicines were safe.
Staff Culture
6/10
✓
Staff spoke positively about the registered manager and told us they felt supported. One staff member said, 'I find you can go to them with anything... They are very visible around the home.'
Staffing Levels
5/10
!
People and relatives told us they felt there were enough staff... However, we found a full employment history for some staff had not always been retained.
Training & Dev
5/10
!
Staff told us they received training to equip them with the skills they needed... induction and support... This included 1 to 1 meetings which allowed staff to receive feedback.
Management
5/10
!
People, relatives and staff spoke positively about the management... Staff expressed confidence in the registered manager and felt supported in their roles.
Programmes
6/10
✓
We reviewed records of activities and found a range of group and 1 to 1 activities... including visiting entertainers, board games, knitting and crochet, gardening, music, reading and use of the internet.
Points to consider
Staff numbers are enough to get by but recruitment files are missing full work histories for some staff.
we found a full employment history for some staff had not always been retained.
Training is standard stuff like moving and handling and induction but nothing specialist or for career growth.
I've recently re-done moving and handling. Training is good here, mainly online now but it's ok, and we can say if we don't understand anything.
Audits and checks miss some issues like care record gaps so fixes take longer than they should.
Audits were not always effective at identifying concerns. This included in relation to people's mental capacity assessments... Repositioning support for 1 person was not always consistent with their care plan.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews