Working at Evergreen
15 Collier Road, Hastings, TN34 3JR
Operated by Greenheart Enterprises Limited
16 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"A positive culture, good training and strong infection control, although quality checks sometimes miss issues."
Safety & Risk
8/10
✓
From 2021 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections; meeting shielding and social distancing rules; admitting people safely; using PPE effectively; accessing testing; promoting safety through hygiene practices; managing infection outbreaks; and had an up to date IPC policy.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: There was a positive culture at the home. Staff comments included, 'It's a happy home, we all work together, it's a good team.' The team was like a big family where everyone was open with each other.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: There were enough staff to support people safely. There was one registered nurse on duty at all times... There were a number of bank staff employed by the home and they worked when required. This helped to reduce the need for agency staff.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff completed essential training which was regularly updated... Staff also completed training specific to people's needs, this included continence, diabetes and end of life care... Staff were supported to complete extra training for example the Health and Social Care diplomas.
Management
6/10
✓
Per 2017 comprehensive inspection: The registered manager had good oversight of the home and worked hard to implement changes and improvements. Staff told us the registered manager was approachable and they could discuss concerns with her at any time.
Programmes
6/10
✓
Per 2017 comprehensive inspection: There was an activity co-ordinator who had recently been employed... They supported people to engage in a range of group activities... visiting entertainers such as singers and pet pals.
Points to consider
Quality checks like audits sometimes miss issues and daily records are too task-focused instead of capturing chats and engagement with residents.
There were a range of audits in place but these had not always identified areas that needed improvement... people's daily records and other charts were task based and did not fully reflect the support and engagement people needed. Per 2017 comprehensive inspection.
Staff numbers are sufficient with a nurse always on duty but they also cover cleaning and use bank staff to fill gaps.
In addition to their caring role, staff were also responsible for the cleaning of the home. There were a number of bank staff employed by the home and they worked when required. Per 2017 comprehensive inspection.
Activities include a part-time coordinator and group sessions with entertainers and pets but more one-on-one options are still being developed for residents who stay in their rooms.
The registered manager had recognised improvements were needed to ensure everybody had the opportunity to engage in meaningful activities. Work had commenced, but further work was required to ensure this included people who remained in their rooms. Per 2017 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews