Last updated: 9 February 2026
"Passionate managers fostering an open culture where staff feel valued and strong safeguarding, but basic activities and some agency staff use hold it back."
People were protected by an effective safeguarding system. Where concerns had been raised about people's safety and welfare this had been recorded, action was taken to keep people safe... Accidents and incidents were recorded and investigated appropriately.
People, relatives and staff were regularly asked to provide feedback on the care provided. Their views were listened to and acted upon. This created an open, honest culture where staff felt valued.
There were enough staff to safely care for people. The staff told us people's needs were met throughout the day and night, as well as being able to spend meaningful time with individuals. Agency staff were used when needed.
The provider and managers were passionate about continuous improvements and invested in their staff. This created an open, honest culture where staff felt valued.
We looked at the home's evidence folder, which showed photos of people enjoying taking part in person centred interests. One person enjoyed splashing around in the swimming pool in the garden and another person enjoyed playing skittles.
Only basic outings to shops and parks, games like skittles and occasional parties, no specialist programmes or coordinator to vary the role beyond personal care.
photos of people enjoying taking part in person centred interests. One person enjoyed splashing around in the swimming pool in the garden and another person enjoyed playing skittles. One person enjoyed going to the local shops each day... local park, where they enjoyed a picnic.
Enough staff to meet needs but uses agency workers sometimes even if they know the home.
Agency staff were used when needed. The agency staff were familiar with the home and cared for the same people, to help with the continuity of care. The staff described working as a close team to help cover the rota.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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