Last updated: 9 February 2026
"Supportive management, stable staffing without agency use, and a culture where staff feel valued and listened to, although activities lack specialist or innovative options."
Staff had received training in recognising safeguarding concerns and knew the actions to take to protect people from harm. Incidents and accidents were reviewed to reduce the risk of a reoccurrence.
Staff felt supported to express their views and felt the provider and management team listened. Comments included: 'Things have improved. I feel really supported' and 'We are listened to, and things change.'
The service used its own permanent or bank staff and did not use agency staff. Staff said there were enough staff and they had the time they needed to provide people's care.
People and their relatives spoke positively about the registered manager and clinical lead and the caring culture of the staff. Staff spoke positively about the support they received from the management team.
People now received activities and engagements which reflected their needs and preferences. Staff supported group and 1 to 1 activities including drawing, doll therapy, music and choir.
There is an activities coordinator and regular group and one on one sessions like music, drawing and doll therapy, but nothing specialist or innovative to make the job more varied.
People now received activities and engagements which reflected their needs and preferences. Staff had time to spend with people and supported them with group and 1 to 1 activities.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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