Working at Eton House Residential Home

Medicines were managed in a safe and effective manner. There was a robust system of audit and review. All incidents... analysed... to check for trends.

There was an extremely positive workplace culture and staff we spoke with provided excellent feedback about the management team. Staff were committed to and excited about their roles.

Staff told us they had sufficient numbers of workers to provide support for people. People were attended to promptly most of the time.

Staff training continued to be outstanding. During a three-month induction... introduced the NHS healthcare leadership model (HELM). Extensive staff competency framework.

Service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care. Staff said, 'Eton House was the "best company"... it\'s like a homely family environment, everyone looks out for each other.'

Wellbeing coordinator responsible for activities... sensory room, sensory garden... pet visits, musical entertainment, personalised activity boxes, college students.