Last updated: 10 February 2026
"Supportive family culture and approachable manager, although staffing lacks stable teams and training is basic."
We were assured that this service met good infection prevention and control guidelines as a designated care setting... Staff had additional infection prevention and control training... Team leaders undertook competency checks.
One member of staff said, 'I love it here, everyone is so supportive.'... 'We work as one big happy family.'... The ethos was that of an extended family. Per 2017 comprehensive inspection.
People told us that there were sufficient numbers of staff available... One member of staff told us, 'There is enough staff and we all work well together.' Per 2017 comprehensive inspection.
The registered manager confirmed and staff training records showed that all of the staff had attended the provider's required training... induction training... on-going training. Per 2017 comprehensive inspection.
Staff made comments about the manager including, 'Very approachable,' 'Helps on the floor if needed,' and '[Name of registered manager] is very encouraging we are like one big family.' Per 2017 comprehensive inspection.
We spoke with... an activity co-ordinator... Hobbies, interests and activities... sing a longs, coffee mornings, flower arranging and zoolab... Trips out... pet dog named Lexi... local school come and perform. Per 2017 comprehensive inspection.
Enough staff to meet daily needs, but no details on stable teams or low use of agency workers.
'There is enough staff and we all work well together.' Per 2017 comprehensive inspection.
Basic training covers what's needed, but no specialist courses or funded qualifications mentioned.
all of the staff had attended the provider's required training... induction... on-going training. Per 2017 comprehensive inspection.
Varied activities with a coordinator and pet therapy, but lacks specialist programmes or advanced innovations.
activity co-ordinator... zoolab... pet dog... Trips out... local school. Per 2017 comprehensive inspection.
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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