Working at Estuary House
Eastern Avenue, Liverpool, L24 2TB
Operated by Wilshire Healthcare Ltd
41 bedsNursing homesHospitals - Mental health/capacity
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Great leadership and supportive culture for staff, but team stability unclear and no dedicated activities coordinator."
Safety & Risk
8/10
✓
Incidents and accidents were appropriately recorded and analysed for patterns and trends.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the home, and they felt they could approach the registered manager to help them develop further in their roles or if they had any concerns.
Staffing Levels
6/10
✓
We observed there were enough staff on duty to make sure people's needs were met and most relatives told us there was enough staff.
Training & Dev
7/10
✓
All staff had attended bespoke training, such as mental health, tracheostomy training and dementia training.
Management
8/10
✓
Staff told us the registered manager led by example and was 'always visible and putting people first.'
Programmes
6/10
✓
People and their relatives told us how they were supported by staff to follow their interests and engage in relevant and meaningful activities which gave them purpose.
Points to consider
Staffing levels are adequate to meet needs, but no details on team stability or agency use.
We observed there were enough staff on duty to make sure people's needs were met and most relatives told us there was enough staff.
Some meaningful activities based on people's interests, but no dedicated coordinator or specialist programmes.
People and their relatives told us how they were supported by staff to follow their interests and engage in relevant and meaningful activities which gave them purpose.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews