Working at Estherene House
35 Kirkley Park Road, Lowestoft, NR33 0LQ
Operated by QH (Rosewood) Limited
36 bedsResidential homes
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.1/10
Key Finding
"Staff get relevant training and most speak positively about the manager, but staffing shortages, poor safety planning, and no activities hold it back."
Safety & Risk
2/10
✕
The provider was in breach of the legal regulation relating to safe care and treatment... Where risks had been identified, there was not always appropriate care planning in place... Topical medicines such as creams were not securely stored.
Staff Culture
4/10
!
We received mixed feedback about how well the provider promoted the wellbeing of their staff. Whilst some staff felt well supported, others told us they did not always feel their feedback was addressed and this meant they did not feel valued.
Staffing Levels
2/10
✕
Staffing levels were not always consistent, and improvement was needed to ensure people were always safe. Several staff told us they were tired as they often worked below allocated staffing levels.
Training & Dev
4/10
!
Staff received training relevant to their role and they understood their responsibility to protect people from abuse. However, some staff did not know who to contact outside of the service to raise concerns externally.
Management
4/10
!
The majority of staff spoke positively about the registered manager, but some staff told us they did not always feel valued or supported.
Programmes
2/10
✕
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
Points to consider
Not enough staff on shifts, so you get tired from covering shortfalls and cannot always respond quickly to call bells.
Several staff told us they were tired as they often worked below allocated staffing levels... Some people and relatives raised concerns about staffing levels.
Risks like falls and bowel issues do not always have clear plans to guide you on how to help safely.
Where risks had been identified, there was not always appropriate care planning in place to guide staff on how those risks should be reduced. For example, there were a high number of falls in the service.
Some staff do not feel valued or listened to, with mixed morale from heavy workloads and past conduct issues.
some staff told us they did not always feel valued or supported... some staff feeling isolated and unfairly treated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews