Last updated: 10 February 2026
"Staff feel supported by a visible manager with enough staffing, but basic training and limited activities hold it back."
People were protected... systems and processes... Staff knew what to do if safeguarding concerns... Risk assessments... regularly reviewed... regular audits to check... medicines
Staff were confident the provider would listen and act... spoke about a supportive staff culture... 'The manager is always there to support us'
The service had enough staff to support people. This included one-to-one support... rotas were planned flexibly... staff were always visible and on hand
Staff had training on how to recognise and report abuse... received training in medicine management and competency checks were completed
The provider was also the registered manager... visible in the service, approachable... Staff felt respected and supported... 'The manager is very good to staff and residents, she is a wonderful person'
supported people to take part in activities... one-to-one support for... community visits. We observed people... for walks or to visit the local shops
Just basic training on safeguarding and medicines, no specialist courses or extra development for staff.
Staff had training on how to recognise and report abuse... training in medicine management and competency checks
Only simple outings like walks and shops, no activities coordinator or varied creative programmes to make days more interesting.
one-to-one support for people to take part in activities and community visits. We observed people were going out with staff... for walks or to visit the local shops
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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