Last updated: 9 February 2026
"Staff feel supported by approachable managers and value the positive team culture, although staffing gets chaotic when someone calls in sick and medicines are sometimes given late."
Medicines were mostly administered safely however, some areas of improvement were noted around administering times. Isolated examples where time-critical medicines were not administered within the intended time frame.
Staff unanimously spoke very highly of the support they received from the management team. One staff member told us the support from the management team was amazing, and they were fantastic bosses.
Mixed feedback from staff and people on whether there were always enough members of staff on duty. One care staff member said, We could do with more staff…if someone is off it’s a bit chaotic.
Staff had experienced thorough induction training programmes including shadowing opportunities to support them in their role.
Staff told us the registered manager was approachable and supportive. The registered manager spends time on the floor and checks we are ok.
The service provided opportunities for people to engage in meaningful activities... events such as, jazz and wine tasting, bridge club, gardening and trips out including to the steam museum. There is a daily sparkle activity.
Staff numbers are sufficient most days but get chaotic if someone calls in sick and you have to cover extra shifts yourself.
“We could do with more staff…if someone is off it’s a bit chaotic, but we pull from each other and pick up extra shifts, it’s a good team”
Medications are not always given exactly on time and pain patch records are sometimes incomplete.
There were isolated examples where time-critical medicines were not administered within the intended time frame... staff did not consistently record the full administration of pain relieving medicine patches
Training covers basics and induction well but staff want more specialist sessions on dementia and end of life care.
Some staff would like additional training in supporting people living with dementia... No formal training on end of life. Just learn from the seniors.
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