Working at Esk Hall Care Home
Coach Road, Whitby, YO22 5EG
Operated by Esk Hall Limited
20 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong safety practices, supportive management, stable staffing and regular training, but basic activities without a dedicated coordinator and weaker team culture."
Safety & Risk
8/10
✓
Extensive IPC training, audits and monitoring ensured best practice; all aspects assured including PPE, testing, outbreak management (2021); strong safeguarding awareness, up-to-date risks, safe medicines (2017).
Staff Culture
6/10
✓
Staff confirmed regular team meetings on welfare, safeguarding and staff matters; management provided support through supervisions. Per 2017 comprehensive inspection.
Staffing Levels
7/10
✓
There was enough staff on duty to support people safely, a regular team of staff many of whom had been employed for several years, residents confirmed time to chat. Per 2017 comprehensive inspection.
Training & Dev
7/10
✓
Staff provided with regular training updated on a regular basis, specialist training in dementia awareness and diabetes, regular supervisions and appraisals. Per 2017 comprehensive inspection.
Management
7/10
✓
People gave us positive feedback about the management team. It was clear they had an open door policy and that staff and people were confident in approaching them with any concerns. Per 2017 comprehensive inspection.
Programmes
6/10
✓
Planned activities in place including weekly local community group for woodwork and gardening, school visits for events like carols. Per 2017 comprehensive inspection.
Points to consider
Role mostly routine care plus basic group activities like woodwork, gardening and school visits, no dedicated coordinator or specialist therapy training for staff.
People spoke positively about the activities on offer and our observations showed that people were stimulated by staff and planned activities were in place. One person told us how they attended a group once a week that was run by the local community. They were given the opportunity to participate in woodwork and gardening. Per 2017 comprehensive inspection.
Staff get team meetings and supervisions but nothing about feeling valued, proud or having a really open family-like team.
Staff confirmed they had regular team meetings. Topics discussed included the health and welfare of people who used the service, safeguarding concerns, upcoming events and any matters staff wished to discuss. Per 2017 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews