Working at Esher Manor Care Home

Risks associated with people's care were well managed and lessons learnt when things went wrong... Medicines were managed safely. Some people had time critical medicines; the times these had been administered had not always been consistent [action taken].

Staff told us they felt supported and valued by the management team... Staff spoke positively about how they worked well together to provide good care and we observed good teamwork during the inspection.

There was an established staff team at the service which meant the need to use agency staff had decreased recently. A member of staff told us, 'We have consistent staffing now and there is enough staff. We have time to talk to people.'

New staff undertook a detailed and well planned out induction from the provider which included The Care Certificate... Regular supervisions gave staff the opportunity to discuss training and practice.

There were a wide range of activities and events which were tailored to people's needs and preferences... regular trips out into the community for people. These included shopping trips, attending concerts and visiting garden centres... celebrate a wide variety of cultural events.