Working at Esher Manor Care Home
42 Copsem Lane, Esher, KT10 9HJ
Operated by Willow Tower Opco 1 Limited
88 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong leadership, consistent staffing and supportive team culture, although training and activities lack specialist or innovative approaches."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm... Risks... well managed... lessons learnt when things went wrong... Medicines were managed safely... concerns... appropriately investigated.
Staff Culture
7/10
✓
Staff told us they felt supported and valued by the management team... Staff spoke positively about how they worked well together... we observed good teamwork.
Staffing Levels
7/10
✓
There were enough safely recruited staff... established staff team... need to use agency staff had decreased recently. 'We have consistent staffing now and there is enough staff. We have time to talk to people.'
Training & Dev
6/10
✓
Staff received the relevant training and support... New staff undertook a detailed... induction... The Care Certificate... Regular supervisions gave staff the opportunity to discuss training and practice.
Management
7/10
✓
The registered manager provided clear direction and positive leadership. People, relatives and staff spoke positively about the management... praised the communication they received from the management team.
Programmes
6/10
✓
There were a wide range of activities and events which were tailored to people's needs... regular trips out... cultural events such as Burns night and Chinese New Year, competitions such as designing Christmas cards.
Points to consider
Only standard training like inductions, the Care Certificate and supervisions, no specialist courses or funded qualifications.
New staff undertook a detailed and well planned out induction from the provider which included The Care Certificate... Regular supervisions gave staff the opportunity to discuss training and practice.
Regular activities like trips, music and cultural events, but no specialist programmes or innovative approaches that stand out.
wide range of activities and events which were tailored... regular trips out into the community... celebrate a wide variety of cultural events... competitions such as designing Christmas cards and cake baking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews