Working at Escan Manor
Weirfield Road, Exeter, EX2 4DN
Operated by Simply Care Group UK Ltd
72 bedsNursing homes
Workplace Score
3.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.0/10
Key Finding
"Improving staffing and activities with rising morale, but no permanent manager, training gaps, and unsafe medicines handling are major concerns."
Safety & Risk
1/10
✕
Medicines records were not accurately maintained... missing signatures in the controlled drugs record book and gaps on 6 peoples’ Medicines Administration Record (MAR). There had been a high number of safeguarding alerts.
Staff Culture
4/10
!
Staff told us morale had been low for some time with previous management arrangements, but they felt improvements were now being made... Staff gave mixed feedback around leaders and whether there was a positive, compassionate, listening culture.
Staffing Levels
4/10
!
People and relatives all commented the service had been through a lot of changes with staffing but felt there was now improvement... Agency staff use had decreased. Two new staff had not received an induction or training at all.
Training & Dev
2/10
✕
There were several gaps in the training matrix and the induction records we reviewed had not been fully completed. Although a low priority... no staff had received learning disability training despite this being mandatory since 2022. There was no oversight of training.
Management
2/10
✕
The registered manager had left in November 2024... The service was now being managed by an interim manager supported by a Quality Assurance Manager and a Senior Manager. We found 3 breaches of regulation in relation to governance.
Programmes
4/10
!
A new activities co-ordinator had been recently appointed after the previous one had left... there was evidence of activities and engagement for people. Relatives and people spoke in a positive way about activities.
Points to consider
No permanent manager in charge, just an interim one with big gaps in oversight.
The registered manager had left in November 2024... The service was now being managed by an interim manager... We found 3 breaches of regulation in relation to governance.
Lots of gaps in staff training and inductions, leaving some workers not ready for dementia or other needs.
There were several gaps in the training matrix... no staff had received learning disability training despite this being mandatory since 2022. There was no oversight of training and supervision.
Medicines not handled safely with missing records and errors not always noted down.
Medicines records were not accurately maintained in the home. For example, we saw missing signatures in the controlled drugs record book and gaps on 6 peoples’ Medicines Administration Record (MAR).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews