Working at Ersham House Nursing Home
Ersham Road, Hailsham, BN27 3PN
Operated by Affectionate Care Home Limited
40 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel valued in a strong team with good training and safety practices, but staffing shortages and governance gaps sometimes delay care."
Safety & Risk
7/10
✓
Risks to peoples' health, safety and well-being had been assessed, monitored, and managed safely... medicines were stored, administered, and disposed of safely... Regular medicines audits... Lessons were learnt when things had gone wrong... accident and incident forms were completed
Staff Culture
7/10
✓
Staff were positive about their roles and felt valued for the work they did... 'Definite improvements, major changes in staff but we have all bonded, we are a really good team now.'... Staff told us, 'Very good skills, always listens and is approachable.'
Staffing Levels
4/10
!
The staffing levels were not always sufficient to meet peoples' individual needs, there were times when care was delayed or changed because of time limitations... staff said, 'There are enough staff, it can be busy though,' 'We sometimes cannot get people up as there isn't time'
Training & Dev
6/10
✓
The management team had ensured all staff had had the training that meets the needs of the people they support... All staff had received training to recognise signs of abuse or risk
Management
5/10
!
The providers' quality assurance and governance systems had improved under the consistent leadership of the registered manager... Whilst there had been improvements, there were still areas... that needed to be improved and embedded... governance systems had not identified that staffing levels were not sufficient
Programmes
5/10
!
Per 2022 comprehensive inspection: There was a weekly plan of activities. The activity person also visited people... some people were enjoying a painting session... arranging valentine theme day, which included flowers
Points to consider
Not enough staff sometimes, so you get stretched, care gets delayed, bells go unanswered, and meals arrive cold.
The staffing levels were not always sufficient to meet peoples' individual needs, there were times when care was delayed or changed because of time limitations... one person... did not receive their food until 1pm, which meant it was not as hot as it should be... 'Short staffed sometimes, I waited 20 minutes when I called bell'
Management is getting better with an approachable manager, but they still miss spotting issues like staffing shortages early.
governance systems had not identified that staffing levels were not sufficient to meet peoples' needs consistently... there were still areas of care delivery, and documentation that needed to be improved and embedded
Only basic activities like painting sessions and themed days with an activities person, nothing special or innovative to make shifts more varied.
Per 2022 comprehensive inspection: weekly plan of activities... painting session... valentine theme day... celebrations of birthdays, Christmas
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews