Working at Errol House
155 High Street, Wetherby, LS23 6BH
Operated by The Wilf Ward Family Trust
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive approachable manager, good staffing and strong teamwork, but unstructured activities and gaps in care records hold it back."
Safety & Risk
6/10
✓
People were safely supported and staff had a good understanding of people's individual risks, although care records sometimes lacked detail and some medicines recording needed to be clearer.
Staff Culture
7/10
✓
There was good teamwork and a clear management structure to support the team. Staff had a highly positive attitude and said they felt privileged to work alongside the people they supported.
Staffing Levels
7/10
✓
Staffing levels were based upon people's individual needs in order for each person to have their required level of support. The management team enhanced the support staff gave to people and worked as part of the team where possible.
Training & Dev
6/10
✓
Staff received good induction and training which supported them in their roles. Staff felt supported to carry out their work and said they were confident any additional training needs would be met.
Management
7/10
✓
Staff told us the new registered manager was approachable and they felt freely able to discuss any matters. One member of staff said, '[The registered manager] is so supportive; they will help out if need be.'
Programmes
5/10
!
People engaged in activities which were of personal interest, choice and value, such as attending college, football matches and using a sensory room.
Points to consider
No dedicated activities coordinator or structured programme, so the role is mostly supporting individual interests like football outings and sensory room use.
People engaged in activities which were of personal interest, choice and value. Some people attended college and staff ensured people had their full range of choices available... attending their favourite team's match... sensory room.
Only standard induction and care certificate training, no specialist courses or funded qualifications.
Staff received good induction and training which supported them in their roles. Staff were expected to complete the care certificate as well as training in the values and ethos of the organisation.
Some gaps in care records and medicines recording mean more admin fixes needed alongside care.
Care records sometimes lacked detail... some minor documentation matters which needed to be more detailed, such as the recording of times of a homely remedy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews