Working at Eros Crescent
66 Eros Crescent, Stoke On Trent, ST1 6RN
Operated by Selborne Care Limited
4 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"An approachable manager fosters a positive culture and good safeguarding, although basic activities without a coordinator and agency staff use are drawbacks."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse. Staff understood how to safeguard people... Where incidents had happened, the manager had reported these to the appropriate body and took appropriate action.
Staff Culture
7/10
✓
Staff told us they had built a good rapport with people... People and staff were positive about the manager... they could raise any issues openly.
Staffing Levels
6/10
✓
People were supported by enough staff to keep them safe... The manager had arrangements in place to use agency staff when needed to ensure there were enough staff available.
Training & Dev
6/10
✓
Staff confirmed their training was kept up to date and records supported this. One staff member told us, 'We have supervisions and colleague conversations where we learn a lot.'
Management
7/10
✓
People and staff were positive about the manager of the home telling us the manager was accessible and they could raise any issues openly.
Programmes
5/10
!
People were supported to follow their interests and go out into the community... The PIR told us about social activities and groups people attended and the positive impact these had on people.
Points to consider
No activities coordinator or specialist programmes, just basic community outings and groups.
People were supported to follow their interests and go out into the community. One person told us, 'The staff come into town with me and wait somewhere for an hour while I go shopping on my own.' The PIR told us about social activities and groups people attended.
Staffing is adequate with one-to-one support, but uses agency staff when needed.
The manager had arrangements in place to use agency staff when needed to ensure there were enough staff available.
Only standard training, supervisions, and colleague chats, no specialist or funded qualifications mentioned.
The PIR described the staff induction which included working alongside more experienced staff and basic training and a range of training for staff to assist them in their role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews