Last updated: 10 February 2026
"Supportive management and thorough training help staff feel valued, but medicines management issues like stock mismatches hold it back."
Medicines not always safely managed: stock amounts did not match records for one person, no protocol for as-required agitation med, inconsistent cream application.
Staff felt well supported and valued: 'The registered manager is always willing to listen. Very supportive', 'I love working here'; open inclusive atmosphere.
Staffing levels were sufficient to meet people's needs; staff felt there was enough of them and dependency assessed monthly with adjustments for complex needs.
Thorough induction with care certificate and shadowing, specific dementia training used effectively, regular supervision for development.
People, relatives and staff said the registered manager was approachable and supportive; staff: 'We have a good manager, we can go to her with anything' and feedback acted on like new flooring.
Two activities coordinators organised varied programme: one-to-one sessions, summer fayre, pop quizzes, external entertainers, 'Daily Sparkle' reminiscence newspaper.
Medicines management has problems like stock levels not matching records and missing guides for when to give as-needed calming medicines.
The recorded amounts of stock for each of their medicines did not match what was actually in stock so we could not be sure they had received their medicines as prescribed.
Staffing levels are sufficient to cover needs but no details on low staff turnover or avoiding agency workers.
Staffing levels were sufficient to meet people's needs and staff had their suitability to work in a care setting checked before they began working with people.
Activities provide variety like quizzes and entertainers but no specialist therapeutic programmes or innovative approaches.
Activities were organised by staff... We spoke with two activities coordinators who told us they spent one to one time with people... summer fayre, knitting and pop quizzes, external entertainers.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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