Working at Ernstell House

Systems and processes were in place to make sure people received their medicines safely and as prescribed. Staff knew people well and were aware of people's risks and how to keep them safe.

Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.

There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.

Staff told us about the updated and recent training they had completed. There was a system in place to monitor training. Staff received one to one meetings to enable them to raise any issues and share ideas.

People and staff told us the registered manager and the management team made themselves available and assisted them daily. They went onto say how they were approachable and listened when any concerns or ideas were raised.

The service had a range of activities and these were led by a 'Wellbeing' co-ordinator. People said; 'Yes, I'm going to do some exercises in the lounge now' and 'Yes, I go the gym'. While another said; 'Yes, there are films and dancing'.