Working at Ernest Luff Homes
2-4 Luff Way, Walton On The Naze, CO14 8SW
Operated by Pilgrims' Friend Society
28 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Strong management support, stable long-serving team and varied activities programmes, although occasional bank staff use affects full consistency."
Safety & Risk
8/10
✓
Effective systems were in place to ensure people were safeguarded... Medicines were stored, administered and disposed of safely... Accidents and incidents were recorded and analysed
Staff Culture
8/10
✓
Staff felt a strong sense of ownership and pride in the service and felt well supported... Staff worked together well as a team and all the staff said they helped each other out when needed
Staffing Levels
7/10
✓
There were enough staff to meet people's care and support needs. Many of the staff team had worked at the home for several years... bank staff would be contacted to cover shifts in circumstances such as sickness and annual leave
Training & Dev
7/10
✓
Staff had received training... specific to the needs... Gems training... Staff completed an induction... Systems of staff development including one to one supervision meetings and annual appraisals were in place
Management
8/10
✓
The registered manager was a positive role model... Staff felt well supported by the management team. One staff member said, 'the current manager is the best. She is easy to talk to and is very honest'
Programmes
8/10
✓
An activities coordinator was employed... varied range of activities... Living Gems programme... dementia choir... looking into getting a magic table and making a sensory room
Points to consider
They use bank staff sometimes to cover sickness and holidays, so shifts aren't always fully staffed by the regular team.
bank staff would be contacted to cover shifts in circumstances such as sickness and annual leave
Training includes specialist dementia courses like Gems and supervisions, but no funded qualifications or clear career paths mentioned.
Staff also received training specific to the needs... Gems training... Systems of staff development including one to one supervision meetings and annual appraisals were in place
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews