Working at Ernest Bold Resource Centre
Wolverhampton Street, Bilston, WV14 0LT
Operated by City of Wolverhampton Council
8 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive leadership and positive staff culture stand out, but staffing lacks stability and training covers only the basics."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe... using PPE effectively... accessing testing... infection outbreaks... effectively prevented or managed.
Staff Culture
8/10
✓
Staff took part in a scheme where creative ways of working was celebrated and staff could nominate each other for the award... this had a positive impact on staff working practices. Per 2018 comprehensive inspection.
Staffing Levels
5/10
!
There were enough staff available to meet people's needs. Staff we spoke with also felt there were enough staff to enable them to support people safely. Per 2018 comprehensive inspection.
Training & Dev
6/10
✓
People were supported by staff who had been trained to meet people's needs. Staff spoke positively about the training they received and were given opportunity to request extra training through regular supervisions. Per 2018 comprehensive inspection.
Management
9/10
✓
Relatives and staff spoke positively about the leadership at the service. Staff felt supported in their role and were confident that if they had any concerns, the registered manager would act. Per 2018 comprehensive inspection.
Programmes
7/10
✓
'Makaton Wall' had been put into place... supported staff to improve their communication... activities that included visiting nightclubs and shopping trips... fruit and vegetable patches. Per 2018 comprehensive inspection.
Points to consider
Staff numbers are enough to get by but no details on stable teams or using agency workers.
There were enough staff available to meet people's needs. One relative told us, 'There are always staff about'. Staff we spoke with also felt there were enough staff. Per 2018 comprehensive inspection.
Training covers the basics with supervisions but no specialist courses or funded qualifications for staff.
Staff spoke positively about the training they received and were given opportunity to request extra training through regular supervisions with their team leader. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews