Working at Erindale

People were protected from the risk of abuse... Medicines were safely managed... Where accidents and incidents occurred, lessons were learnt to prevent reoccurrences.

Staff told us they felt supported by their managers and colleagues. A staff member commented, 'The manager is very helpful, and we can go to her for everything.'

There were enough staff available to support people's needs. A recent recruitment scheme had taken place to increase the number of permanent staff at the service.

Records showed that staff training, supervision and appraisals were up to date... including autism, learning disability awareness and operating a percutaneous endoscopic gastrostomy (PEG) tube.

Relatives were complimentary about the management team and told us the home was well managed. A relative mentioned, '[Manager] runs a tight ship, she is a good manager.'

In-house activities included audio storytelling, arts and crafts, aromatherapy, music sessions and karaoke. People had access to... parks, shops, libraries, hydro pool and trips to the seaside.