Working at Eric Williams House
Brookside Avenue, Coventry, CV5 8AP
Operated by Coventry City Council
43 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Supportive management and positive culture where staff feel valued, but no structured activities programme or coordinator."
Safety & Risk
6/10
✓
Staff knew safeguarding; risks assessed and incidents reviewed, but prescribed creams lacked open/use by dates (action taken).
Staff Culture
7/10
✓
Staff enjoyed their role, free from judgement; staff said management open and supportive.
Staffing Levels
6/10
✓
People's level of assistance assessed to ensure enough staff; people said 'There's always someone around to help if you need it.'
Training & Dev
6/10
✓
Staff received training giving skills needed; new staff completed induction and worked with experienced staff; regular supervision opportunities.
Management
7/10
✓
Staff said the management were open and supportive; one said 'Good management, I like [staff name] who is approachable and easy to talk to.'
Programmes
3/10
✕
People enjoyed activities offered, including chatting with staff; no structured programme or coordinator mentioned.
Points to consider
No real activities programme or coordinator, so the role is mostly routine personal care like helping with washing and meals.
People told us they enjoyed the activities offered, including opportunities to spend time chatting with staff.
Staffing is adequate but nothing special, with no info on low agency use or staff staying long-term.
People's level of assistance has been assessed by the management team to ensure there were enough staff to support people.
Only standard training and induction, no specialist courses or funded qualifications mentioned.
The management team ensured staff received training, which staff told us gave them the skills and knowledge they needed to care for people at the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews