Working at Eothen Residential Homes - Whitley Bay
Park Gardens, Whitley Bay, NE26 2TX
Operated by Eothen Homes Limited
35 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"High staff morale and strong team spirit with excellent safety practices, although no registered manager in post and only basic training."
Safety & Risk
8/10
✓
2020: assured on all IPC including preventing infections, PPE use, testing, social distancing, outbreak management; per 2018: safe medicines, safeguarding training, risks assessed, incidents analysed.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: staff morale was high, team worked well together, 'I love coming to work', 'we work really well as a team... no splits', open inclusive culture.
Staffing Levels
7/10
✓
Staff had worked additional hours to ensure the service did not have to rely on agency staff during the coronavirus outbreak. Staffing levels were safe; per 2018: low staff turnover, sufficient levels, no delays to call bells.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received induction and ongoing face to face mandatory training (safeguarding, dementia, etc.) well monitored, formal supervision in place.
Management
6/10
✓
Per 2018 comprehensive inspection: new manager recently employed and applied to register, interacted well with people, well supported by provider, staff felt open inclusive culture.
Programmes
6/10
✓
Per 2018 comprehensive inspection: activities co-ordinator (second recently employed) led meaningful activities based on preferences including community trips, coffee mornings, piano, poetry, dance troupe, nursery visits; 2020: co-ordinator spent one-to-one time.
Points to consider
No registered manager in post at the 2018 inspection, even though a new one had started and things seemed ok.
The service did not have a registered manager in place at the time of inspection but a manager had recently been employed and had applied to be registered with CQC. (per 2018)
Only standard mandatory training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff had been trained in safeguarding, dementia awareness, capacity awareness, moving and handling, first aid, fire safety, amongst other topics. (per 2018)
Varied activities with coordinator and community links like trips and nursery visits, but no specialist programmes or innovative methods to enrich the role.
The activities co-ordinator had an excellent understanding of people's individual preferences... Recent events... trip to a local restaurant... coffee mornings, piano playing, poetry events and performances by a local dance troupe... regular visits by a local nursery. (per 2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews