Working at Eothen Residential Homes - Wallsend

Systems were in place to protect people from the risk of abuse. Staff received appropriate training... Accidents and incidents were reviewed to identify any trends and patterns... Lessons were learnt to keep people safe. People received their medicines safely.

Staff told us how much they loved working at the service. One staff member told us 'I have worked here for over 6 years and there is nowhere I would rather be. Everybody supports each other. I love my job.' Another staff member said, 'I am proud to be part of the team.'

There were enough suitable staff to meet people's needs and care for them well. Staff turnover was low which meant staff knew people well and could provide a consistent person-centred approach.

The service had developed and introduced their own dementia care training 'Under Our Wing' which followed the butterfly model... This training simulated visual, auditory and touch disturbances which allowed staff to experience what it might feel like to live with dementia. Staff received supervisions and appraisal.

Feedback about the registered manager was extremely positive. One relative said, '[Registered manager] is wonderful; absolutely fantastic. They're on the ball. The way they organise staff is wonderful.' One staff member said, 'I get amazing support off [registered manager], we have a great working relationship.'

The service worked with an organisation called 'Gene Wish' this organisation fulfils wishes that people may have... Many different organisations visited the home regularly including local churches and a Dementia organisation, 'Singing for the Brain'. There was a glass atrium that gave an outdoor feel... housed an aviary of birds... wind chimes.