Working at Enstone House
Cox Lane, Chipping Norton, OX7 4LF
Operated by Marcus Care Homes Limited
36 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with stable staffing and low turnover, but medication gaps and safety risks like unassessed hazards need attention."
Safety & Risk
3/10
✕
Gaps on MAR charts and stock discrepancies mean 'not assured people received their medicines as prescribed'; broken window restrictors and electric heater with no risk assessments.
Staff Culture
6/10
✓
Staff work well as a team with positive management relations; staff say 'Manager is supportive, has open door policy, approachable and very hands on' and 'Manager is like a mum and teacher'.
Staffing Levels
7/10
✓
Planned staffing levels often met with low turnover from international recruitment; staff say 'Staffing levels are much better now and there is less pressure' and 'time to spend with residents without rushing'.
Training & Dev
6/10
✓
Staff completed induction with mandatory training and shadowing, access to supervisions and appraisals for development; relatives said staff 'skilled and knowledgeable'.
Management
5/10
!
Registered manager in post 18 years with deputy support and open door policy praised by staff, but 'no clear provider oversight of the service' and quality assurance not driving improvements.
Programmes
5/10
!
Per 2021 comprehensive inspection: activities coordinator implied with regular one-to-one/small group like gardening, colouring, reading, planting, and helping lay tables observed.
Points to consider
Medication charts have gaps and unexplained extra tablets so you can't be sure residents get their medicines right, and risks like broken window catches and heaters weren't checked.
we found there were gaps on medicine administration records (MARs), and we were not assured people received their medicines as prescribed... more tablets than there should be... 2 broken window restrictors and an electrical heater which had not been risk assessed.
Just everyday activities like gardening and colouring with no special creative programmes to make shifts more varied and fun.
Per 2021: people did gardening, planted sweet peas, colouring book and crayons, staff read to one person, took one out to pick flowers.
Owners don't oversee closely and audits fail to spot or fix issues like poor records and cleaning gaps.
there was no clear provider oversight of the service... provider's quality assurance systems were not always effective or used to drive improvements... gaps on cleaning records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews