Last updated: 10 February 2026
"Supportive leadership, strong safety and positive team spirit, but basic activities without a coordinator and lack of specialist training."
Staff had up to date safeguarding training, incidents monitored and analysed monthly, medicines stored and administered safely with errors actioned immediately.
Staff were very positive about the support they received. Staff told us they felt very well supported and there was good team spirit since services were managed separately.
Staffing levels were satisfactory and turnover of staff had reduced since our last inspection and was more stable. The service did not use agency staff.
The registered manager told us that during COVID-19 some training had been hard to obtain. Training was still ongoing to ensure that staff were able to support specific needs; one relative noted a lack of specialist training.
A relative told us, "The registered manager is a good leader and approachable". Staff told us they felt very well supported by the registered manager and communication was good.
Per 2019 comprehensive inspection: people went shopping, walks, out for lunch, did laundry, watched TV; basic outings and daily choices only, no structured programme or coordinator.
No activities coordinator or special programmes, so the job is mostly routine personal care with basic outings like shopping.
One person we spoke with told us, "I like to go to the shops each day, I get a choice of what I do".
Only standard training and supervisions, no specialist courses for complex needs like autism or mental health.
One relative told us, there is a lack of specialist training and support in some areas.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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