Working at Enhanced Elderly Care Service - Wardley Gate Care Centre
Lingey Lane, Gateshead, NE10 8EU
Operated by Enhanced Elderly Care Limited
88 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by strong management and a positive culture, but occasional delays in call bell responses and basic training hold it back."
Safety & Risk
8/10
✓
Systems were in place to help prevent people, staff and visitors from catching or spreading infection... Staff wore appropriate PPE... Staff had undertaken training in putting on and taking off PPE... We were assured... infection outbreaks can be effectively prevented or managed. From 2022 inspection.
Staff Culture
7/10
✓
Staff told us 'I feel like I'm listened to. I feel very supported. I love working here.'... registered manager operated an 'open door' policy... 'Employee of the Month' award scheme. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. The registered manager assessed staffing requirements in line with people's dependency needs... staffing levels were consistent. Per 2018 comprehensive inspection; 2022 notes measures for COVID staff pressures.
Training & Dev
6/10
✓
New staff completed an induction programme... Staff received regular training, supervisions and annual appraisals to support them in their roles. Per 2018; 2022 notes PPE and COVID-19 training.
Management
7/10
✓
Staff spoke highly of the registered manager... 'Things have really improved since the manager started... I feel like I'm listened to. I feel very supported. I love working here.' Per 2018 comprehensive inspection.
Programmes
6/10
✓
The service had a full-time activities co-ordinator and an apprentice... a range of activities... bingo, flower arranging, cookery club, tai chi... re-designed rooms... pub room... vintage café. Per 2018 comprehensive inspection.
Points to consider
Staff numbers meet needs with good planning but one resident felt short staffed and call bells not always responded to quickly.
A third person commented, 'They never come and sit with me or have a chat. I think they are short staffed.' Another... 'Sometimes they come quickly... and others not too quickly.' Per 2018.
Training covers basics like safeguarding, moving people and dementia awareness with supervisions, but no funded qualifications or career paths.
Topics of training included safeguarding, food hygiene, moving and handling and medicines... refresher training... challenging behaviour and dementia awareness. Per 2018.
Activities include a coordinator, varied sessions like bingo, crafts and singing plus fun rooms like a pub, but no specialist therapy programmes.
activities included bingo, flower arranging, cookery club, tai chi and arts and crafts... pub room... vintage café style room. Per 2018.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews