Working at Enhanced Elderly Care Service - Fellingate Care Centre Limited
1 Fox Street, Gateshead, NE10 0BD
Operated by Enhanced Elderly Care Limited
81 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Approachability from management, staff rewards and engaging activities impress, although occasional staffing delays and basic training hold it back."
Safety & Risk
7/10
✓
Per 2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing, and promoting safety through the layout and hygiene practices of the premises.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: The provider had an employee of the month award and rewarded staff for their hard work at the end of each year.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient staff on duty. People had mixed views about there being enough staff on duty.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff were provided with the necessary support to enable them to carry out their duties. Staff were knowledgeable and were competent.
Management
6/10
✓
Per 2019 comprehensive inspection: Relatives told us the registered manager was visible to them and they felt she was approachable.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The activities coordinators provided an activities plan for each week. During our inspection people were engaged in knitting, bingo, nail painting, chair exercises and singing.
Points to consider
Staffing is adequate but residents say help sometimes takes a while to arrive after buzzing.
People had mixed views about there being enough staff on duty. One person said, "Some come quickly but others don't."
Only standard training to make sure staff know their jobs, no specialist courses or extra development.
Staff were provided with the necessary support to enable them to carry out their duties. Staff were knowledgeable and were competent.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews