Last updated: 10 February 2026
"Staff feel supported, valued and well-trained in a positive culture, although recruitment challenges mean the manager sometimes covers shifts."
Staff had training on how to recognise and report abuse and they knew how to apply it. It was evident the provider operated an effective safeguarding system which ensured people were kept safe from avoidable harm; detailed risk assessments and learning from incidents.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One staff member told us, 'The manager is fantastic, we can chat through any difficulties'
The service had enough staff, including for one-to-one support for people to take part in activities and visits. The registered manager had assessed staffing requirements... They told us of recruitment challenges they were working through and provided details of contingency measures which included the registered manager providing direct support when needed.
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... mental health needs, communication tools, positive behaviour support... Staff were consistently positive... 'it's a very caring company very good training and they're on top of training.'
Staff were consistently positive about the support they received, and their comments included, 'I love working here. it feels like everybody is part of a good team. Supervisions are good and we see the registered manager most days,' and 'The registered manager is very approachable we can go to them and speak to them'
Observations confirmed staff respected and acknowledged people's choice of activity and a variety of activities were observed during the day including sensory cabin, baking, garden activities, and community involvement like street party; innovative transitions using comic characters.
Recruitment challenges mean the manager sometimes covers shifts to keep staffing safe.
They told us of recruitment challenges they were working through and provided details of contingency measures which included the registered manager providing direct support when needed.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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