Working at EnhanceAble Space

Staff had training on how to recognise and report abuse and they knew how to apply it. It was evident the provider operated an effective safeguarding system which ensured people were kept safe from avoidable harm; detailed risk assessments and learning from incidents.

Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One staff member told us, 'The manager is fantastic, we can chat through any difficulties'

People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... mental health needs, communication tools, positive behaviour support... Staff were consistently positive... 'it's a very caring company very good training and they're on top of training.'

Staff were consistently positive about the support they received, and their comments included, 'I love working here. it feels like everybody is part of a good team. Supervisions are good and we see the registered manager most days,' and 'The registered manager is very approachable we can go to them and speak to them'

Observations confirmed staff respected and acknowledged people's choice of activity and a variety of activities were observed during the day including sensory cabin, baking, garden activities, and community involvement like street party; innovative transitions using comic characters.