Working at Engelhard Lodge Care Home
Paul Engelhard Way, Norwich, NR10 4FB
Operated by ELEEO Ltd
36 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Stable staff retention and family feel culture, but missing best interest decisions and DoLS applications hold it back."
Safety & Risk
6/10
✓
Safeguarding training, risks assessed, medicines safe, incidents reviewed; but best interest decisions not documented and DoLS not applied for where needed.
Staff Culture
7/10
✓
'Laid back care home, more of a family feel.' Staff said '[The] service has more of a family feel, not task orientated.'
Staffing Levels
7/10
✓
Enough staff deployed, same group of regulars, no waiting; 'Staff stay once they come here.'
Training & Dev
6/10
✓
High compliance with mandatory training including dementia awareness and falls prevention; regular supervisions and annual appraisals.
Management
7/10
✓
Registered manager had good oversight, was visible and approachable; 'Staff stay once they come here. That says a lot.'
Programmes
6/10
✓
Number of activities like painting, dancing, school visits for pool, virtual choir; activity staff engaging people.
Points to consider
Missing records of best interest decisions for residents and no applications made to legally restrict people when needed for safety.
best interest decisions had not been documented and applications to deprive people of their liberty had not been made where needed.
Activities are regular but basic like painting, dancing and school visits, with no specialist programmes or innovative approaches.
There were a number of activities provided at the service. One person told us, 'I go to things like painting sometimes.' ... local school children visiting people to take part in activities such as pool, and a virtual choir session
Training is mostly mandatory with some specialist like dementia awareness, but no funded qualifications or career development paths mentioned.
Training records showed a high compliance with training. Staff were expected to complete all their mandatory training... such as first aid, and more specific training... dementia awareness and falls prevention.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews