Working at Endsleigh Care Limited
Endsleigh House, Ilford, IG1 3EH
Operated by Endsleigh Care Limited
11 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Staff receive strong training and supervisions in an open positive culture with supportive management, but safety risks from poor risk assessments and unsafe premises need fixing."
Safety & Risk
3/10
✕
Risk assessments were in place for people, but these did not provide adequate guidance about how to mitigate risks associated with violence and aggression. The premises were not safe, as dangerous equipment was accessible to people and locks on bathroom doors could not be opened by staff in the event of an emergency.
Staff Culture
6/10
✓
People and staff told us there was an open and positive culture at the service. Staff said of the registered manager 'They are a good manager. Anything we need, [registered manager] helps the staff.' People said '[Registered manager] is a dude, they are the best one'
Staffing Levels
6/10
✓
There were enough staff working at the service to support people in a safe way. Staff told us they had enough time to support people and there were enough staff. People said 'Yes there's enough staff, there's always two to three of them'
Training & Dev
7/10
✓
Staff received training to support them in their roles including mental health awareness and working with behaviours that challenge. Staff were supported to complete national vocational qualifications in mental health and health and social care management. Staff undertook regular one to one supervision.
Management
6/10
✓
People and staff told us there was an open and positive culture at the service and they spoke positively about the registered manager. Staff said 'They are fantastic, very helpful. Any issues you can approach [registered manager] with.'
Programmes
6/10
✓
People were supported to follow their interests and access the local community. People told us 'We went to Turkey once... beach, shopping... We go out for meals and go to Nandos... cinema, zoo... crab fishing in Clacton.' Support for leisure centre, education and faith groups.
Points to consider
Risk assessments lack guidance on handling violence and aggression from residents, and there were hazards like bathroom locks staff could not open in emergencies and dangerous items people could access.
Risk assessments were in place for people, but these did not provide adequate guidance about how to mitigate risks associated with violence and aggression... locks on bathroom doors could not be opened by staff in the event of an emergency... objects that could hurt others were stored in an area that was not kept locked
Infection control is not fully in place with missing signs, no visitor PPE at entry, and gaps in cleaning schedules.
Infection prevention and control measures were not sufficiently robust... no signs to remind visitors... no Personal Protective Equipment (PPE) available to visitors... numerous gaps in the cleaning schedule... last infection control audit was in November 2020
Quality checks by management missed safety problems like poor risk assessments and infection control issues.
Quality assurance and monitoring systems were not always effective... these had failed to identify the areas of concern that we found during the inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews