Last updated: 9 February 2026
"Good training and a supportive team culture with strong safety, but poor management communication and reliance on agency staff are concerns."
Potential risks to people were assessed and kept under review... Medicines were administered, stored and disposed of safely.
Staff told us they worked effectively as a team and that the management team supported them.
There were sufficient staff with the necessary training, skills and competence... The registered manager advised agency staff were used to maintain staffing numbers.
Per 2022 comprehensive inspection: The provider ensured staff received the induction and training necessary to ensure they had the skills and experience to effectively meet people's needs.
Visiting professionals and many staff said communication could be improved to ensure all staff were up to date as to people's health, wellbeing, and care needs.
Per 2022 comprehensive inspection: Staff regularly arranged events such as chair aerobics, interactive music sessions, animal visits and competitions.
Managers do not always share updates well, so staff and visiting professionals sometimes do not know the latest on people's health.
Visiting professionals and many staff said communication could be improved to ensure all staff were up to date as to people's health, wellbeing, and care needs.
Staffing is adequate but relies on agency workers to cover shifts.
The registered manager advised agency staff were used to maintain staffing numbers. To support continuity of care a consistent team of agency staff worked at the home.
Only regular basic activities like music sessions and animal visits, no specialist programmes or coordinator.
Per 2022 comprehensive inspection: staff regularly arranged events such as chair aerobics, interactive music sessions, animal visits and competitions.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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