Working at Encompass Care Respite Accommodation and Outreach Service

There were enough staff to keep people safe although the home was looking to recruit a part time waking night carer and a part time day support worker. [...] sometimes they used bank staff to cover shifts although they had chosen to limit this to five staff

Staff told us that they received 'very effective' training which enabled them to meet the range of needs people had on respite. Supervisions were held every six to eight weeks and were used as an opportunity for reflection, learning and to suggest ideas

There was a strong emphasis on maintaining continuity [...] attending local day centres, listening to their favourite music, trips to the cinema, and baking. [...] time in the sensory room, massage, trips to the cinema and to the pub, gardening